Shipping policy
Shipping Policy
Thank you for shopping with LostPieces! Here's everything you need to know about how we ship your order.
Processing Time Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships.
Domestic Shipping (United States)
| Service | Rate | Weight Limit |
|---|---|---|
| Economy | $4.90 | Up to 5 lb |
| Standard | $6.90 | Up to 1 lb |
| Free Shipping | $0.00 | Orders $100+ |
Orders over $100 automatically qualify for free shipping at checkout.
International Shipping
We ship internationally to select destinations:
- Canada — DHL Express
- United Kingdom — DHL Express
- Rest of World — USPS or DHL (based on destination)
International shipping rates are calculated at checkout. Please note that customers are responsible for any customs duties, taxes, or import fees charged by their country.
Estimated Delivery Times
- US Economy: 5–8 business days
- US Standard: 3–5 business days
- Canada (DHL Express): 3–6 business days
- UK (DHL Express): 3–6 business days
- Rest of World: 7–14 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
Order Tracking Once your order ships, you'll receive a tracking number by email. You can use it to follow your package's journey directly on the carrier's website.
Questions? If you have any questions about your shipment, please don't hesitate to reach out through our [contact page].